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5 January 2020

Learnlife Barcelona Safety and Security

Safety and Security at Learnlife Barcelona in Barcelona, Spain

Learnlife Barcelona is committed to the safety and well-being of its team, learners and guests. This commitment requires planning and practice. The following plan exists to satisfy those needs and to outline the steps to be taken to prepare for and respond to an emergency.

The goals of Learnlife Barcelona in responding to an emergency situation include:

  • The safety of all team, learners and guests.
  • The physical and emotional wellbeing of the team, learners and guests.
  • The timely stabilisation of an emergency situation.
  • The protection of Learnlife Barcelona facilities, property, and the belongings of team, learners and guests.

This plan applies to all employees of BLIC Learnlife Barcelona and any person occupying Learnlife Barcelona Facilities, including learners, Learnlife Barcelona employees, partners, families and other guests.

The scope of this plan is intended to encompass all hazards. This plan may be consulted when responding to any and all emergencies. When encountering a situation that has not been expressly addressed in this plan, good judgment should be exercised and the guiding principles outlined below should be followed.

The BLIC Safety and Security Plan is the responsibility of Learnlife Barcelona Director. The Director will review and update this plan once annually. Revisions will be made as needed throughout the year. Any suggestions, comments, or questions should be directed to the Learnlife Barcelona Director.

Defining an Emergency

Non-critical events are situations that occur in a building that need attention but do not require immediate attention by professionals (fire department, ambulance, police, etc.). This can typically be handled and documented by a team person on site.

Critical events require immediate attention from professionals. This may include fire, flooding, broken locks/doors/windows, etc.

Emergency situations include any incident in or around the Facilities for which there is an imminent serious threat to life, limb, property or environment. 

Emergency Notification

All who use and enjoy Learnlife Barcelona are encouraged to contact Learnlife Barcelona team at any time they believe they need assistance.

In the event that it becomes necessary to provide a community-wide alert of a significant emergency or dangerous situation that may pose an immediate threat to the safety of learners, partners and team, Emergency Notification procedures enable Learnlife Barcelona team to notify the entire Facility quickly and effectively.

In the event of an emergency, the following response procedures will be utilised to contact and provide information to team, partners and learners:

  • Where and when possible, a public address system will be utilised to make emergency announcements and/or provide instruction for dangerous incidents or catastrophic events. 
  • Administrators and team involved in the Emergency Notification will be contacted via landline, cellphone, or public address system when possible. 
  • The Emergency Team will be responsible for relaying information and appropriate response procedures to learners, partners and team. 
  • The team will be responsible for emergency procedures and assisting learners, visitors, family members and all other persons. 

Emergency notifications may include, but are not limited to:

  • Bomb threats or other imminent violent threats
  • Fire alarms, natural gas leaks, and hazardous spills
  • Natural disaster
  • Violent crime including robbery, physical or sexual assault, including allegations thereof
  • Terror attack/active shooter
  • Explosions on facilities
  • Civil disturbance
  • Illness/injury
  • Death
  • Suicide
  • Kidnapping
  • Power failure
  • Biohazard
  • Structural damage
  • Technical malfunction of serious import and duration
  • Facilities shut down
  • Another emergency

Notifications may also arise due to severe weather, power or utility failure, or threats to safety due to emergencies in the city of Barcelona.

Emergency Team

The Emergency Team will be comprised of the following people. If the emergency is generalised or at an off-site location, the Learnlife Barcelona personnel present at the time will serve as the Emergency Team. 

Learnlife Barcelona facilities

  1. Learnlife Barcelona Director – Emergency Team Leader
  2. On duty team

Off-site

  1. Activity leader – Emergency Team Leader
  2. On duty team

It is important that a structure is created whereby there is a backup Emergency Team Leader for each team when the designated leader is absent.

Emergency Command Point

Unless/until the building is evacuated, the Emergency Command Point for Learnlife Barcelona is the reception hall at the entrance to the building.

Emergency Meeting Point

The Emergency Meeting Point will be the open courtyard across from the Learnlife Barcelona Facilities on the corner of the Carrer d’Enric Granados and the Carrer de la Diputació.

Emergency Supply Kit 

Emergency supply kits kept on location will include:

  • Copy of this Safety & Security Plan
  • Copies of floor plans for the Learnlife Barcelona facilities
  • Master keys (access to all active areas)
  • Fluorescent vests and flashlights for members of the Emergency Team
  • Megaphone 
  • First Aid kit
  • Thermal foil blankets (10 at location)

Shelter-In-Place Procedure

A Shelter-In-Place procedure will be initiated in the event of an emergency situation dictating the need to remain indoors and take cover such as an attack on the premises or a natural disaster. The Emergency Team Leader will instruct team and learners to initiate a Shelter-In-Place procedure if an evacuation of the premises will or may result in harm or endanger team and learners.

A Shelter-In-Place procedure will be initiated by the Emergency Team Leader by activating an alarm followed by an announcement using available megaphones: ‘Take Shelter’. The Emergency Team Leader will also send a message to the team and learners using the SMS emergency notification system with the same text. 

As soon as a Shelter-In-Place procedure has been activated, all team, learners and visitors will enter the nearest lockable room in either of the facilities, shut lights, take cover, and remain in complete silence until hearing an ‘All Clear’ announcement. 

In case of a Shelter-In-Place, the Emergency Team Leader will be responsible for the following:

  • Notify emergency services and telephonically liaise with them upon arrival at the Facilities.
  • Activate a house alarm
  • Instruct the Emergency Team members to affect a Shelter-In-Place procedure using available megaphones. 
  • Issue the following message to team and learners using the emergency SMS notification system: ‘Take Shelter’.
  • Following an incident:
  1. Declare ‘All Clear’.
  2. Obtain a list of all team and learners, a rooming list and a visitor register.
  3. Assemble evacuees at the Meeting Point and account for all team, learners and visitors.
  4. Deliver to the lead police or fire department representative on-site a list of all unaccounted persons and the locations of residential units of wheelchair-bound team or learners if any are unaccounted for.
  5. Assess the needs of the team, learners and visitors considering the emergency situation and, if necessary, instruct on a Shut-Down Procedure (see below).
  6. If necessary, execute a contingency plan for re-locating team and learners to nearby hotels.

Shut-Down Procedure

In the event that, following an emergency situation and/or evacuation, the return to the facilities and resumption of normal operations is not possible or may endanger team and learners, the Emergency Team Leader will activate contingency plans to relocate team and learners to nearby locations and call for a Facilities Shut-Down until such time as the endangerment or hazard has been removed or repaired.

In case of a Facilities Shut-Down, to the extent that taking such actions will not present harm or danger, the Emergency Team Leader will instruct the team to:

  • Remove from the premises for safekeeping at an alternative location all computers and documentation.
  • Shut down electricity, heating and gas valves.
  • Lock all external doors and windows.
  • Lock the main doors.

Learnlife Barcelona team will remain on duty and, unless health/safety conditions prevent them, they will continue to monitor the premises and conduct internal patrols.

Evacuation Procedure

A building evacuation will be achieved by activating the alarm in the Learnlife Barcelona.  If the alarm is activated automatically, only the locations in which the alarm sounds will be required to evacuate.  

All evacuations will initially be directed to the Meeting Point, whereupon team and learners will be accounted for before being instructed to relocate to an alternative location or return to the Facilities.  As circumstances may necessitate, following assembly at the Meeting Point, the Emergency Team Leader will instruct occupants to proceed to an alternative gathering place.

In case of an evacuation, the Emergency Team Leader will be responsible for the following:

  • Notify emergency services and liaise with them upon arrival at the Facilities.
  • Instruct the Emergency Team members to affect an evacuation and instruct team and learners to evacuate to the Meeting Point.
  • Issue the following message to team and learners using the emergency SMS notification system:  ‘Evacuation’.
  • Following an evacuation:
  1. Instruct an Emergency Team member to take the position at the main entrance or in close proximity to the entrance to ensure that it is not accessed by the team, learners or unauthorised persons.
  2. Obtain a list of all team and learners, a rooming list and a visitor register.
  3. Assemble evacuees at the Meeting Point and account for all team, learners and visitors.
  4. Deliver to the lead fire department representative on-site a list of all unaccounted persons and the locations of residential units of wheelchair-bound team or learners if any are unaccounted for.
  5. Assess the needs of evacuees considering the emergency situation and, if necessary, instruct on a Facilities Shut-Down Procedure.
  6. If necessary, execute a contingency plan for re-locating team and learners to nearby locations. Due to its size, location, and ease of access, the first building at which the community would relocate is the Seminari de Barcelona at Carrer de la Diputació 231.

Recovery / Business Resumption

Immediately after an emergency, all efforts will concentrate on recovery and business continuity. In the event of an evacuation, no person will be permitted to return to the premises until authorised by the Emergency Team Leader and upon approval of emergency services.

Recovery and resumption of normal operations will be done under the instructions of the Learnlife Barcelona Director following an initial assessment of the damage caused by the emergency situation.

The recovery and business resumption plan will consider the following factors:

  • Losses should be kept to a minimum and resuming business must be prompt, provided that such resumption of business does not endanger team and learners.
  • All damages are properly documented before clean-up operations begin.
  • Insurance has been notified and any clean-up and repair are done subject to the insurer’s instructions. 

Records will be kept for the following:

  • Clean-up costs.
  • Salvage work, including labour and supplies.
  • Debris removal cost.

As clean-up efforts begin, the following will be taken into consideration:

  • Restoration of fire protection equipment.
  • Security needs will be addressed to prevent additional damage.
  • All management and team will remain on call.
  • Burned or damaged materials and equipment will not be disposed of until an assessor or insurance company representative has seen and documented the damage.  This does not prohibit the removal of burned or damaged materials to a ‘holding area’ off of the property.

Follow up and “Post Crisis” Guidelines

  • Learnlife Barcelona team writes an Incident Report within 24 hours of any incident and submits it to the Learnlife Barcelona Director
  • Communicate with Learnlife Barcelona Director to debrief the situation until a resolution has been reached. 
  • Follow up with the community or individual if necessary, and discuss the effect of the situation. 
  • Evaluate incident response to further refine situation preparedness. 

Reporting Process

Following an emergency or other incidents, the Emergency Team Leader will prepare and submit a written Incident Report.

All incidents must be documented and an Incident Report submitted electronically to the Learnlife Barcelona Director within 24 hours of an incident.  

Serious incidents (death, dying, major physical or sexual assault, hospitalisation, kidnapping or arrest, violent crimes, major accident, missing, terrorism and natural or civil disaster that directly impacts operations) are reported to both the Learnlife Barcelona Director and the CEO of Learnlife immediately.  

Incidents that could potentially affect the whole academy: strikes, protests, unrest in the area, epidemics, environmental/technological disasters, political violence, or other incidents that may impact operations must also be reported as above.

Incidents that are less serious (non-violent crime such as theft, burglary or vandalism, threat, routine medical visit, harassment, etc.) must be reported within 72 hours. 

Media 

All media inquiries specifically concerning the Learnlife Barcelona and its facilities, or pertaining to any emergency or incident affecting Learnlife Barcelona, its residents, guests, team or learners will be directed to the office of the BLIC Director. 

Unless specifically authorised by the Learnlife Barcelona Director, team and learners will not respond to any media inquiry directly that concerns these topics.

Operational Procedures for Emergency Scenarios

Fire

In the event of an alarm in the Facilities, the Emergency Team members will respond immediately to the associated Emergency Command Point in the facility. The on-duty team will be the first responders to the alarm location. If the fire is caused by an electrical malfunction, the Emergency Team Leader will instruct the team to shut down electricity locally or throughout the affected building.

In the event of a fire or fire alarm, the Emergency Team Leader will initiate a building evacuation and summon emergency services.  

The assessment of the Emergency Team Leader in an emergency and his/her decision to evacuate the buildings or surrounding area will take preference over the alarm notification system. In the event of a fire with an alarm system malfunction, the Emergency Team Leader will notify the fire department by phone and initiate a building evacuation by dispatching on-duty team with megaphones to announce the evacuation.  

Under no circumstances will the alarm system be reset until the fire department has arrived on the scene, inspected it, and cleared it.

If you see smoke or flames:

Use CARE: Contain, Activate, Report, Evacuate

  • Contain the fire by closing all doors as you leave
  • Activate the nearest Fire Alarm pull station (pull stations are located near all building exits)
  • Report the fire by dialling 080
  • Evacuate or extinguish (In most cases, it is best to evacuate)

 

Use a Fire Extinguisher only when:

  • You have been trained
  • You have your back to an unobstructed exit
  • You have a fully charged and proper type extinguisher for the fire you are fighting
  • The fire is contained, and you have reported the fire by Fire Alarm or by dialling 080
  • Everyone else has left the area
  • There is little smoke or flames

 

Never fight a fire if:

  • You lack a safe way to escape should your efforts fail
  • It has left its source of origin
  • You are unsure of the type of extinguisher you need or have
  • If you can’t control the fire within 30 seconds, abandon your efforts, close the door(s) and evacuate immediately.

 

Evacuation:

  • Upon alarm activation, leave the building immediately
  • Do not "investigate" the source of the alarm, just leave!
  • On your way out close all doors behind you to contain the fire
  • Walk, do not run, to the nearest exit
  • Never use an elevator to exit a building during a fire alarm
  • Do not re-enter the building for any reason until told it is safe to do so

Bomb Threat

In most cases, bomb threats are delivered by telephone. In case of a bomb threat, it is important to remain calm and try to obtain as much information as possible.  

If an individual is on the phone making a bomb threat:

  1. Alert a Learnlife Barcelona team member of what is happening. Have that person contact the Barcelona Police Department immediately (call 092).
  2. Keep the caller on the line as long as possible.
  3. Ask specific questions:
  4. Location of a bomb(s)
  5. How many bombs?
  6. Are there bombs in any other building?
  7. Listen for specific sounds in the background of the caller (construction, air blowing, etc.)
  8. Take notes of the call, including:
  • Exact words of the caller
  • Time the call was received 
  • Description of the caller
  • Male/female
  • Accent
  • Distinctive background noises

Whether a bomb threat is communicated to a member of the team or a student over the phone or any other means such as email or in person, the receiver will immediately inform the Emergency Team Leader who will immediately inform the police.

If, after considering the information received from the caller or as a result of a search, the Emergency Team Leader decides to evacuate Learnlife Barcelona facilities, the process will be initiated by activating an alarm. The Emergency Team will then move to the appropriate Meeting Point. 

Following assembly at the Meeting Point, the Emergency Team Leader will instruct occupants to proceed to an alternative gathering place based on the instructions of the police.

If, after considering the information received from the caller and the result of a police search, the Emergency Team Leader is able to discredit the threat and there are no contradicting instructions from the police, the Emergency Team Leader will call for a return to the Facilities and resumption of normal operations.

Suspected Bomb

Bombs may be planted on-premises in various methods, including leaving explosive devices in bags or suitcases, plants or receptacles, as well as sending explosive devices by mail or courier. Suspected items are not to be touched or moved, not even for the purpose of confirming a suspicion. Under no circumstances will any means of mobile communications or other transmitting devices be used in the vicinity of a suspected bomb.

In the event of a suspected bomb, the Emergency Team Leader will notify the police and immediately initiate an evacuation by activating a red emergency alarm button.  The Emergency Team will move to the Meeting Point.

Following assembly at the Meeting Point, the Emergency Team Leader will instruct occupants to proceed to an Alternative Meeting Point or other suitable gathering place based on the cordon designated by police.

Following a police search, and assuming there are no contradicting instructions from the police, the Emergency Team Leader will call for a return to the facilities and resumption of normal operations.

Bomb

In the event a bomb is detonated in or around Learnlife Barcelona facilities, the Emergency Team Leader will notify emergency services and initiate an evacuation by activating an emergency alarm. The Emergency Team Leader and other Emergency Team members will direct occupants to proceed to an alternative gathering place based on the instructions issued by police.

Terror Attack/Armed Attack

In the event of an ongoing terror or armed attack at Learnlife Barcelona, the Emergency Team Leader will immediately notify emergency services.  Based on circumstances, the Emergency Team Leader will initiate a Shelter-In-Place procedure or outright evacuation. 

If the Emergency Team Leader decides to initiate Shelter-In-Place procedures, a house alarm will be activated throughout the facilities and instructions will be delivered to learners and team using the emergency SMS notification system.

If the Emergency Team Leader decides to evacuate the facilities, an alarm will be initiated. The Emergency Team will move to the Meeting Point.

Once it is confirmed by police or emergency services that the attack has ended, the threat no longer exists, and there is no structural damage to the buildings, the Emergency Team Leader will call off the Shelter-In-Place or order return to the facilities.  If return to the facilities or resumption of operations is not possible, the Emergency Team Leader will order a facility evacuation to the Meeting Point and continue as per a facility Shut-Down procedure.   

Civil Disturbances/Political Violence

Civil disturbances may take various forms, including protests, demonstrations and riots. With the goal of protecting Learnlife Barcelona team, partners and learners, a proactive approach to minimise interaction with protestors and demonstrators should be adopted by increasing access control measures or initiating a facilities shut-down.

Ahead of a known civil disturbance, the Emergency Team Leader will consider increasing security measures to effect tight access control and facilities shut-down.

In case a civil disturbance occurs and escalates to a point that it presents a direct threat to Learnlife Barcelona and its residents so that access control measures to the facilities may be compromised, the Emergency Team Leader will immediately be informed. The Emergency Team Leader will notify the police and initiate a facilities lock-down and Shelter-In-Place procedure.

Natural Disaster

In the event of a major natural disaster, which has not and is not likely to result in structural damage to Learnlife Barcelona Facilities, the Emergency Team Leader will instruct team and learners to take shelter in a location in the building, which can provide the best protection (e.g. internal room with no windows, emergency staircases).  He/she will determine, under the circumstances, if such location will be on a high floor (e.g. in the event of a flood) or low floor (e.g. in case of an earthquake or heavy storm). 

In the event of a natural disaster resulting in structural damage to buildings, the Emergency Team Leader will initiate building evacuation.  If the natural disaster is ongoing or if evacuating the facilities can present significant harm to team and learners, the Emergency Team Leader will identify a location on facilities, which is structurally sound and can provide protection. The Emergency Team Leader will instruct team and learners to move to said location and wait until additional instructions are provided by emergency services. 

Unless the facilities are to be evacuated, the Emergency Team will communicate with learners and team using available megaphones and the emergency SMS notification system. A facilities evacuation will be initiated by activating an alarm.  

Following assembly at the Meeting Point, the Emergency Team Leader will instruct occupants to proceed to the alternate gathering place.

Medical Emergency, Death or Suicide

In the event of a medical emergency, the Emergency Team Leader will be notified and the Security Officer or a member of the team trained in administering first aid will attend to the sick or injured immediately. 

The Emergency Team Leader will notify emergency medical services, providing the following information:

  • Address of the facilities
  • Description of the patient’s condition
  • Location of the patient on the premises. 

The Emergency Team leader will dispatch a team member or student to the front of the building to guide emergency services upon arrival.

The Emergency Team should obtain accurate and detailed information on the date, time and location and circumstances of the situation. Speak to anyone who was involved. Go in person to the site of the crisis and provide support or assistance as necessary. Bring student insurance information with you. Speak with the physicians or police that are making a report or providing assistance. Obtain a copy of the medical record, death certificate or police report, if possible.

The Emergency Team Leader should telephone or designate a Learnlife Barcelona team member to telephone the learner’s designated emergency contact person.

Support should be provided to the other learners as soon as possible. If possible arrange for a qualified counsellor to speak to them individually and/or in group sessions.

If someone is injured or becomes ill:

  • Stay calm
  • Dial 112 and explain the type of emergency, the location, condition of the victim
  • Let the dispatcher know of any safety hazards - chemical spill, fire, fumes, etc.
  • Be sure to tell the dispatcher if the person is unconscious, not breathing, is bleeding profusely or has chest pain
  • Do not hang up unless told to do so by the dispatcher
  • Do not move the victim unless there is a danger of further injury if she/he is not moved
  • Render first-aid or CPR only if you have been trained
  • Do not leave the injured person except to summon help
  • Comfort the victim until emergency medical services arrive
  • Have someone stand by outside the building to flag down the ambulance and/or police when they reach the vicinity

Transporting Learners

Due to liability concerns, Learnlife Barcelona team members should not transport learners as a general rule. In the event of an emergency, call for an ambulance if someone is injured and/or requires immediate transportation. A taxi may be called if the illness or injury does not require an ambulance.

This policy is designed to protect Learnlife Barcelona team and partners from potential lawsuits if an accident or injury were to occur in the transportation process.

Transportation of learners and others is not part of the job description of any person employed by Learnlife Barcelona. 

Missing Student 

If Learnlife Barcelona team or learners become concerned about a learner who has not been seen in 24 hours, contact the Learnlife Barcelona Director to initiate a wellness check for the learner. 

The wellness check begins with a contact call to the learner’s parents. Normally, this is where the process is resolved.

If it is determined by Learnlife Barcelona team and the parents that the learner is missing, an official report will be referred to the Police Department. By signing the Learnlife Barcelona Waiver, learners have already agreed that Learnlife Barcelona may contact their parents or another emergency contact in the event of an emergency. 

Abduction

In the event of an abduction or suspected abduction, call the Barcelona Police Department and the Learnlife Barcelona Director immediately.

If an abduction is witnessed by other individuals, take note of their identities for interviews with administration/law enforcement.

Suspect Identifier Points:

  1. Gender
  2. Ethnicity 
  3. Approximate height and weight
  4. Skin colouring
  5. Build type 
  6. Estimated age 
  7. Condition of teeth 
  8. Jewellery
  9. Shoes 
  10. Deformities
  11. Hair colour 
  12. Facial hair
  13. Glasses
  14. Tattoos
  15. Scars
  16. Piercings
  17. Clothing (style, colour, condition) 
  18. Other distinguishing characteristics

Unidentified Person

If a team of learners encounter suspicious behaviour in or around the Facilities by any group or individual, contact the Learnlife Barcelona Director and, if necessary, the Barcelona Police. Be prepared to provide the following information:

  1. Describe the suspicious behaviour (be as specific as possible). 
  2. Describe the person(s) as accurately as possible, including: 
  3. If the suspect has left the scene, also note: the direction of travel, type of vehicle they were driving (bicycle, motorcycle, car, van, etc.)
  4. Note whether the suspect is on foot or in a vehicle and if the latter, provide: a description of the vehicle including make, model, colour, and license plate number.

Weapon on Facilities 

If you see a weapon on Facilities contact 112 immediately and inform Learnlife Barcelona team. There are no weapons allowed in the Facilities, and this will be considered a serious threat. Make sure to provide the location and, if possible, the quantity/type of weapon(s). If a weapon is found, isolate the area and do not touch the weapon. Police will secure it for evidence. Await further instructions from Learnlife Barcelona team or the local authorities.

Hostage Threat

If a person has a weapon or says they do and is holding someone against their will, follow these procedures:

  1. Alert another team member of what is happening. 
  2. Have that team member contact the Barcelona Police Department immediately (call 092). 
  3. Contact the Learnlife Barcelona Director immediately. 
  4. Relay accurate information: 
  • Where is the event occurring?
  • How many are involved (perpetrators and hostages)?
  • What demands, if any, have been made?
  • Is anyone injured? 
  1. If the assailant has called in this threat, listen for specific sounds in the background of the caller (construction, air blowing, etc.). 
  2. If the assailant is locked in a room, be sure to listen for any telltale signs/sounds that may divulge a location. 
  3. Confirm that the hostage hasn’t been harmed and keep the assailant talking while at the same time being sure not to upset them or "set them off."
  4. Keep the assailant occupied (if possible) until police arrive on the scene.
  5. Take notes of the situation, including:
  • Exact words of what was said
  • Time threat was made and how long you know the situation has persisted
  • Description of the assailant; male/female, accent, distinctive background noises, etc.
  • If possible, get information about the hostage
  1. Follow instructions of Learnlife Barcelona Director and/or Barcelona Police.
  2. File a detailed incident report as soon as possible. Police will also require you to complete a report.

Physical Altercations and Harassment

In the case of physical altercations and/or harassment:

  • Ask the individuals to stop
  • If they do not stop, call 112 and the Learnlife Barcelona Director
    immediately. 
  • Help assess the situation. If you feel uncomfortable about the incident or about leaving the individuals involved in close proximity, advise others of your concerns. 
  • Make notes and physical descriptions of each person. 
  • If nearby or present before the altercation, document the circumstances leading up to the situation. 
  • If witnesses are present, collect names and phone numbers and inform them they may be contacted for statements.

Verbal Hostility/Harassment

If threats of bodily harm are made, call 112 immediately. 

Guidelines for handling verbal arguments: 

  • Keep your tone of voice low
  • Do not touch the participants
  • Do not place yourself in danger
  • Do not approach the situation alone
  • Calmly attempt to separate the participants to different areas, without risking your own safety.
  • Try to get each person to speak calmly and attempt to facilitate each person’s side of the story. 
  • Call Learnlife Barcelona team and inform them of the incident. Provide the following information: 
  1. Participants and their names
  2. The nature of the incident
  3. Location of the incident
  4. If any other individuals were present
  5. What steps have been taken

Alcohol-Related Emergencies

Stay calm. Take a deep breath. Do not act like you are intruding. You have a responsibility to be there. Assess the situation. Look at the problem clearly before taking action.

  • Do not allow the individual in or near any vehicle (car, motorcycle, bicycle, etc.) 
  • Do not administer any food, drink, or medication to an intoxicated person. 
  • Watch for the individual introducing anything into their system that may induce vomiting that could lead to choking. 
  • Monitor the person’s breathing. If the person is or becomes unconscious or you detect a respiratory problem, get medical help immediately by calling 112
  • Keep the person still. Any abrupt or unnecessary movement might cause an intoxicated person to fall or faint. 
  • Do not attempt to engage the individual in physical activity (walking, running, etc.) 
  • Do not give the person a cold shower. The shock may cause the person to pass out,
    potentially resulting in injury. 
  • Do not ridicule, provoke, anger, argue with, or threaten the intoxicated person.
     

Alcohol Poisoning 

Signs of alcohol poisoning:

  • A person is known to have consumed large quantities of alcohol in a short period of time 
  • A person is unconscious and cannot be awakened 
  • A person has cold, clammy, unusually pale, or bluish skin 
  • A person is breathing slowly or irregularly – usually, this means less than eight times a
    a minute or eight seconds or more between any two breaths 
  • If a person vomits while unconscious and does not wake up during or after:
  1. Place/roll individual on their side with their arm extended and supporting their head 
  2. Call 112 
  3. Contact the Learnlife Barcelona Director immediately.

Sexual Assault

The victim may be in shock, so it is very important to communicate a sense of compassion and empathy to them. 

Learnlife Barcelona team should gather specific information regarding the victim’s condition, the details of the situation and whether they have been to a doctor, spoken to a counsellor and their plans for communicating it to their parents and the police. While you may encourage the learner to report the incident to the policies and to their families, it is a victim’s choice whether he or she wishes to report or not.

If the victim has not yet had medical attention, please assist her/him in getting to the nearest emergency room or clinic.

Speak with everyone involved and get as much information as you can.

Provide support to any other learners who may have been involved.

The period following a sexual assault is likely to be an emotionally charged, confusing and anxious time for the student. The learner should be encouraged to speak with a professional counsellor. 

Once Learnlife Barcelona team members realise that someone is disclosing or about to disclose a sexual assault, they should explain their responsibilities in reporting cases of sexual assault internally and the limits of confidentiality.  

Examples of what to say:

  • “I’m glad you’ve come to me about this.”
  • “As a Learnlife Barcelona employee, I have a duty to report all disclosures of these types to my superiors, and I or others may be required to investigate your disclosure. This means that the more information you share with me, the more information I need to share with my superiors. The decision to investigate will also be dependent on the information you share with me today.”
  • “You have a number of options available to you. Some will be more confidential than others.”
  • “The options are yours, and I will support whichever you choose.”

General response tips:

  • Determine the current level of the victim’s emotional/physical safety: “Are you safe (or do you feel safe) right now?” 
  • Avoid being judgmental and/or using victim-blaming statements: “Were you flirting with him/her? What were you wearing? What did you think would happen if you went into a room with him/her? Were you drinking?” 
  • Be calm – if you are not certain what to do, tell the victim that you want to be helpful, and the best way you can be helpful is to contact someone who can offer her/him professional assistance. 
  • Give the victim options. Remember that the victim needs to gain control and one way to accomplish this is for him/her to make his/her own decisions. Do not make decisions for him/her. 
  • Team members are only to inform the relevant parties (see above). The assault cannot be discussed with other team members, learners, or other individuals; this includes non-associated employees and other residents of Learnlife Barcelona. This is another reason why Learnlife Barcelona l needs to be contacted: to provide support to the team members/others dealing with the assault. 
  • Explain to the victim that not washing may help maintain evidence for the proper authorities.
  • Save clothes and place them in a paper bag. 
  • Take notes so you are able to write a statement immediately after the incident. 

Eating Disorders 

Cultural and psychological issues, personality traits and learned behaviour all contribute to eating disorders. 

Signs of a person with an eating disorder:

  • Often spends a lot of time thinking about eating, food, weight, and body image
  • May feel fat when weight is normal or feel uncomfortable after consuming a normal-size meal
  • Categories foods as good and bad make judgments about him/herself based on how well he/she controls what is eaten
  • Believes that others also are judging him/her based on the way he/she controls food intake
  • Frequently feels anxious about eating when people are around

If you suspect a student has an eating disorder:

  1. Make them aware of resources on Facilities: 
  2. Alert Learnlife Barcelona team to the potential situation.
  3. If you choose to confront the individual sharing your concerns and noted behavioural patterns, be prepared to encounter denial or disbelief from the individual.
  4. If an individual identifies an eating disorder:
  • Don’t be judgmental
  • Offer the individual your support and let him/her know that you want to help
  • Notify Learnlife Barcelona Director

Serious Depression

Many factors can lead to depression including background, skills, and beliefs called upon for coping with change, biological vulnerability, genetic predisposition, hormonal imbalances or other serious physical problems. 

Symptoms of someone who may be depressed and need professional help:

  • Sadness, anxious or empty feelings
  • Hopelessness, guilt, worthlessness feelings
  • Loss of interest or pleasure in usual activities
  • Sleep disturbances (insomnia, oversleeping, waking up much earlier than usual)
  • Appetite and weight changes
  • Decreased energy, fatigue
  • Thoughts of death or suicide
  • Irritability or excessive crying
  • Difficulty concentrating, remembering, making decisions
  • Chronic and inexplicable aches and pains 

If you suspect a student is depressed:

  1. Make him/her aware of resources at Learnlife Barcelona.
  2. Alert team to the potential situation.
  3. If you choose to confront the individual sharing your concerns and noted behavioural patterns, be prepared to encounter denial or disbelief from the individual.
  4. If an individual identifies as depressed:
  • Don’t be judgmental
  • Offer the individual your support and let them know that you want to help
  • Notify Learnlife Barcelona Director

Suicidal behaviour or inclination

There is no foolproof checklist for identifying a suicidal person. All talk of suicide should be treated very seriously. Professional help is essential. Someone who has threatened or attempted suicide should not be left alone until he or she has received professional help.

Possible warning signs of a suicide attempt:

  • Displaying symptoms of serious depression, as above
  • Increasing the use of alcohol and/or drugs, increasing engagement in high-risk activities 
  • Getting the means for killing oneself (drugs or weapons)
  • Giving away possessions
  • Statements indicating a desire to get even with significant others
  • Discussing suicide, the hereafter, and/or wills and other legal matters related to death
  • People who have attempted suicide in the past are at risk of repeating. 
  • People who have relatives or acquaintances that have attempted suicide are more likely to make attempts.

If you know a student who is exhibiting any of these symptoms, contact Learnlife Barcelona team immediately.

Water Damage Control Information

Major concerns include property loss, mould, and parasites and viruses. The importance of a timely response to any form of water damage is necessary to prevent progressive material damage, amplification of microorganisms, and to minimise potential adverse health effects.

Water Categories:

  • Clean water – water that does not pose harm to humans
  • Greywater – contains a significant degree of contamination
  • Blackwater – water contaminated with organisms and harmful to humans

Water problems must be reported immediately. The longer the water remains stagnant, the greater the chance of property damage and health risk. As water degrades from one category to another, the damage and contamination increases. Possible sources of water on facilities include: 

  • Drinking fountains
  • Toilets/showers
  • Humidity
  • Washing machines
  • Sprinklers
  • Broken pipes
  • Heaters

When water damage occurs:

  1. Stop the water source
  2. Report the problem immediately to the Learnlife Barcelona Director and secure the area
  3. Remove objects out of water’s path

Flood/Water Damage Protocol

Once a person determines that there is a flood condition, (where personal property and/or building damage may occur from the water), the following procedures need to be utilised:

  1. Emergency personnel need to be dispatched: specifically, assign someone to contact these services if you are needed at the scene or in some other capacity. 
  2. Contact Learnlife Barcelona Facilities immediately. 
  3. Work with the building team to maintain crowd control

Communicate with all individuals involved regarding the incident, protocol for the management of the situation, and any progress of clean-up and/or repair efforts. Do NOT provide any information until emergency personnel has assessed the situation and given the ok. 

There may be a need for insurance claims if personal property is lost or damaged. 

Emergency Repairs Protocol

When a Learnlife Barcelona team member or student becomes aware of a situation that may require an immediate response from Learnlife Barcelona Facilities, they must assess if the situation constitutes an emergency.

Examples of emergency situations that require immediate attention include:

  • Locks on building entrances and student room doors that do not function properly
  • Electrical issues, heating breakdowns, or absence of water
  • Broken glass doors or windows in a lobby area, and to a slightly lesser degree, student room windows (situational)
  • Emergency lighting systems breakdown
  • Leaks from equipment and fixtures (i.e. gas, water)  that might create hazards
  • Lack of electrical power in a student’s room not restored by checking the circuit breaker
  • Fire alarm system trouble or breakdown

Power Failure

In the event of a facility-wide power failure, the Emergency Team Leader will immediately notify the electricity company. Using available megaphones and the emergency SMS notification system, the Emergency Team leader will instruct team and learners to congregate at the Meeting Point. 

Biological/Chemical/Radiological Hazards

In the event of a biological/chemical hazard within the facilities, including gas leaks, the Emergency Team Leader will immediately notify emergency services and initiate a Facilities evacuation by activating a red emergency alarm button. The Emergency Team will move to a command centre at the Meeting Point. 

Following assembly at the Meeting Point, the Emergency Team leader will instruct occupants to proceed to the Alternative Meeting Point or another suitable gathering place.

If the hazard is caused by an external source requiring sheltering indoors, the Emergency Team leader will instruct team and learners to congregate at the Meeting Point and calmly await instructions. Ventilation systems using outside air should be shut off and contaminated foods and water should be avoided. Any persons infected by a biological/radiological hazard should be isolated or quarantined, and the Emergency Team Leader will inform emergency services as to their condition and location on-premises.  

Emergency Services and Important Contacts

General Emergency Number

TEL. 112

Ambulance

TEL. 061

Barcelona Police

TEL. 092

Catalan Police (Mossos)

TEL. 088

Spanish National Police (Guardia Civil)

TEL. 062

Fire Department

TEL. 080

Utilities

FECSA (Electricity) 

TEL. 902 536 536

GAS NATURAL (Gas)

TEL. 900 750 750

AIGUAS DE BARCELONA (Water)

TEL. 900 710 710